For insurers, brokers and loss adjusters
Appoint us on a claim and the salvage is collected from the insured, photographed item by item, and settled to you by EFT, with a report your file can stand on.
How an appointment runs
Four steps, and you are only involved in the first and the last.
STEP 01
Email offers@webuysalvagesa.co.za with the claim number, the insured's name and number, the address, and the list of items released. If a salvage value has already been agreed on the claim, include it.
STEP 02
We phone the insured within 1 working day of the appointment, confirm what is being released, and agree a collection date. If we cannot reach them, we tell you rather than let the file sit.
STEP 03
Our team collects at no cost to the insurer or the insured, photographs each item as it is loaded, notes condition and serial numbers, and records the identity of the person who released the goods, as the Second-Hand Goods Act requires.
STEP 04
You receive an itemised report with the photographs within 2 working days of collection. The recovery is settled by EFT to the insurer, or offset as your agreement provides. We never pay cash, to anyone.
IF SOMETHING IS OFF
An item that is not at the premises, does not match the claim, or is in a different condition to what was reported gets flagged to you on the day, with a photograph, before anything is loaded.
SEPARATE AGREEMENT
Insurers and brokers work with us under a signed agreement that sets out recovery values, settlement terms and turnaround. Where that agreement differs from this page, the agreement applies.
What we handle
If it was insured as contents or equipment and the claim has been settled or the item replaced, we can usually collect it.
Typical instructions
What we need on the appointment
What comes back to you
The point of the report is that nobody has to take our word for what was collected.
Every item, its make and model, serial number where legible, and its condition at collection. Matched against the list on your appointment, with any differences flagged.
Each item as it stood and as it was loaded, with the date. The same photographs go into the record we keep under the Second-Hand Goods Act.
The name and identity number of the person who handed the goods over, verified against their ID on the day. This closes the question of who released what.
What was recovered against the claim, the amount, and how it was settled. EFT reference included.
Missing items, condition mismatches or a refusal by the insured are reported to the handler on the day of collection, not in the report a week later.
The full file, photographs included, is kept for at least five years and can be produced if the claim is queried, audited or ends up in a dispute.
Coverage and compliance
We run our own collection vehicles across the province, so an appointment in Springs and one in Randfontein on the same day is normal. Outside Gauteng, ask before you appoint us and we will tell you honestly whether we can get there.
How the insured's information is handled: we use the insured's details only to arrange and record the collection, as our privacy policy sets out. The collection record is kept under the Second-Hand Goods Act. Every payment is by EFT, so every recovery has a bank reference.
Questions handlers ask
We do not argue at the door. We photograph what we can see, note the refusal, and report it to the handler the same day so you can take it up with the insured. We only collect what is released voluntarily.
Yes, provided the person releasing the goods has the authority to do so and can produce identification. Tell us who to contact there and we handle the rest.
Either as agreed on the claim before appointment, or as our offer on the item as collected, whichever your agreement with us provides. Where the item on the day differs from the claim, we tell you before loading and you decide.
You receive the itemised collection record with photographs, which serves as proof that the items left the insured. We do not issue e-waste destruction certificates on standard appointments; if a claim needs certified destruction, say so on the appointment and we will confirm in writing whether we can arrange it before collecting.
Yes. It is a separate side of the business with its own process, on the home page. Insurer appointments are handled under your agreement, not under the public offer.
Appointments and queries to offers@webuysalvagesa.co.za or 087 822 2626. On the day of a collection, the handler can reach the team on 069 203 5435.
One email appoints us. Everything after that is our job until the report is on your file.
Email an appointment